SHIPPING

UK DELIVERY:

Greeting Cards only order is set to 65p delivery

any other orders are set to the flat fees shown below.

UK Standard Delivery

£4 (we aim to deliver as soon as possible but please allow up to 3-5 working days)

UK Confirmed Delivery:

£5 (we aim to deliver as soon as possible but please allow up to 3-5 working days)

Contact us if you require next day delivery

Special Delivery Guaranteed by 1pm™

£8 (delivered by 1pm the next working day)

 

INTERNATIONAL DELIVERY:

EIRE: (Rep off Ireland)

£7 ( 3-5 working days)

ZONE 1: (Austria, Belgium, Czech Republic, France, Germany, Luxembourg, Netherlands, Isle Of Man, Guernsey)

£8 (3-5 working days)

ZONE 2: (Italy, Slovakia, Spain, Jersey)

£10 (3-5 working days)

ZONE 3: (Denmark, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden)

£14 (5-7 working days)

ZONE 4: (Greece, Iceland, Ukraine, Serbia, Monaco, Litchenstein, Cyprus, Bulgaria, Belarus)

£16 (7+ working days)
USand Canadian Delivery:

£15 (10-14 working Days)

Australia, New Zealand and Japan

£20 (10-14 working Days)

Other: (Norway, Russia, Switzerland, Singapore, Tawain, Mexico, China )

£20 (7+ working days)

Delivery working days are classed as Monday to Friday. Weekends are not included, nor are UK Bank holidays. Therefore please allow an extra working day for deliveries over UK Bank Holidays as detailed below:

Jan 1st : New Year's Day

April 18th : Good Friday

April 21st : Easter Monday

May 5th : Early May Bank Holiday

May 26th : Spring Bank Holiday

August 25th : Summer Bank Holiday

December 25th : Christmas Day

December 26th : Boxing Day

We hope that you are happy with your purchase. However if you are not fully satisfied with it please get in touch and let us know at info@clubremakeremodel.com where we will work with you as quickly as possible to ensure a positive shopping experience.   

If you are still not happy with your purchase we will be glad to give a full refund or exchange if it meets our requirements stated below.

Returns

Items may be returned within 7 days of being dispatched.  The item must be unworn, unwashed and in its original condition with all tags and packaging still intact. We can't accept returns for wash care related problems, as naturally there is no proof that the garment has been washed according to requirements.

Non-Returnable/ Refundable Items:

Tickets

Sale Items

Underwear, swimwear, socks and tights (unless faulty)

Pierced Jewellery (unless faulty)

Exchanges

We can not accept returns on Sale items, however we will gladly give you a credit note or an exchange for an item of equal value, excluding all shipping costs. The item may be exchanged within 7 days of being dispatched. To be eligible for exchange the item must be unworn, unwashed and in its original condition with all tags and packaging still intact.  

How to Return

To start the returns process please email us at info@clubremakeremodel.com with your 5 digit order number and reason for return. We will then send you a returns form which you need to print out and complete. Important: we must receive a paper copy of your returns form in order to complete the refund.  

Returns and exchanges may be sent to :

Club Remake Remodel LTD, 9 Stratford Avenue,

West Didsbury, Manchester, M20 2LH                                                                                             

Once your item has been received and inspected we will send an email to notify you of its return and to inform you wether it has been approved or rejected for a refund. If you are approved for a refund, credit will be applied onto your original payment method within 10 working days.    

All customers are responsible for shipping and handling costs of returned items and exchanges: these charges are non-refundable.  We strongly recommend that items are returned using a trackable delivery method such as signed for or recorded delivery in order for safe return. 

Late or Missing Refund  

First of all ensure that 10 working days have passed since your refund was approved. Then recheck your bank account and if it is still missing contact your credit card company. Next contact your bank to find out if they know why it has not went in yet.  If you have done all of this and you have still not received your refund, please contact us

Terms and Conditions  

We reserve the right to refuse a refund on any items returned to us outside the terms of our returns policy, as such these items may be returned at your expense. 

If you have any further questions regarding our returns policy or international returns please contact us

Thank You..