SHOP RELATED FAQs
How can I pay?
We accept payments using Visa, Visa Debit, Visa Electron and Mastercard and Apple Pay. If you would like to pay via Paypal please contact us to do so.
I am having a problem with my order what do I do?
If you are experiencing any problems regarding your order wether it is a faulty item, missing item or for problems with delivery please contact us. We will try to reply to you as quick as possible to enable your issue to be speedily resolved.
How do I return my order for a refund?
You can return you item within 7 days of receiving your order to:
Club Remake Remodel LTD
9 Stratford Avenue
for more info on our returns policy please click here
Do you ship to my country?
Yes we do, we want the whole world to be able to enjoy our products :). if you country is not stated on the list below please feel free to email us and we will add it to our postage service.
How much will my delivery cost?
Greeting Cards only order is set to 65p delivery
any other orders are set to the flat fees shown below.
UK Standard Delivery
£4 (we aim to deliver as soon as possible but please allow up to 3-5 working days)
UK Confirmed Delivery:
£5 (we aim to deliver as soon as possible but please allow up to 3-5 working days)
Contact us if you require next day delivery
Special Delivery Guaranteed by 1pm™
£8 (delivered by 1pm the next working day)
UK Standard Delivery :
£4 (3-5 working days)
UK Next Day Delivery:
£8 (Delivery before 1pm next day. As long as order is placed before 3pm Mon-Thurs)
EIRE: (Rep off Ireland)
£7 (3-5 working days)
ZONE 1: (Austria, Belgium, Czech Republic, France, Germany, Luxembourg, Netherlands, Isle Of Man, Guernsey)
£8 (3-5 working days)
ZONE 2: (Italy, Slovakia, Spain, Jersey)
£10 (3-5 working days)
ZONE 3: (Denmark, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden)
£14 (5-7 working days)
ZONE 4: (Greece, Iceland, Ukraine, Serbia, Monaco, Litchenstein, Cyprus, Bulgaria, Belarus)
£16 (7+ working days)
USand Canadian Delivery:
£15 (10-14 working Days)
Australia, New Zealand and Japan
£20 (10-14 working Days)
Other: (Norway, Russia, Switzerland, Singapore, Tawain, Mexico, China )
£20 (7+ working days)
Delivery working days are classed as Monday to Friday. Weekends are not included, nor are UK Bank holidays. Therefore please allow an extra working day for deliveries over UK Bank Holidays as detailed below:
Jan 1st : New Year's Day
April 18th : Good Friday
April 21st : Easter Monday
May 5th : Early May Bank Holiday
May 26th : Spring Bank Holiday
August 25th : Summer Bank Holiday
December 25th : Christmas Day
December 26th : Boxing Day
Do you stock in any shops or is it online only?
We currently have a selections of prints for sale in Cow Manchester.
Stockists interested in stocking our products please contact us to discuss.
If you would like to stock products in our shop then please contact us with a description and any relevant images
EVENT RELATED FAQ's
When is Remake Remodel on?
Weekly Mondays (during term time) 11pm to 3am at Soup Kitchen
First Saturday of the Month 11pm to 3am at The Ruby Lounge.
We launch in Glasgow at Stereo on Friday 27th January 2017.
Plus keep an eye out on our events section for our fairs and special events dates.
I'm under 18, can I attend your events.
Unfortunately our clubnight events are 18+ only and I.D will be required, however we do run events that allow under 18's to attend such as our Vintage & Arts Fairs/ Festivals. We will soon be launching Born To Be Wild a day clubbing event aimed at children, further details coming soon...
Is there a curfew time for entry to the clubnights?
Our door is generally open for entry until 2am however this can alter depending on capacity, many of our events sell out and we advise you arrive as early as possible for a better chance of entry. Purchasing an advance ticket for event is the best option for gaining entry as this will have been included in the total capacity on full events allowing you entry whilst others without tickets will not be. You can buy tickets here;
For lost property at our events its best to contact the venue directly (their details should be listed on their website). If you do not receive a response then contact us on email@example.com and we will try and help to the best we can.
I am interested in having a stall at one of your fairs how do I do this?
Check out the work with us page for further details
I love your art installations are these for sale?
Our props and installations used at our event aren't for sale unfortunately but our art team can do custom requests to a budget- contact us via the contact page or firstname.lastname@example.org for further details
How do I get involved in your events?
You can find more information on the work with us page
Where can I find one of your event posters for my wall?
We give any spare copies of our posters out at the event from the DJ booth and around the venue. For selected past events we sell prints in our online shop. Check here...
Will there be a Remake Remodel coming to my city?
We are currently based in manchester but have plans to expand Remake Remodel to further cities across the UK soon starting with Glasgow in January 2017. If you think there is a suitable event venue for Remake Remodel in the city then please let us know, we are open to suggestions :).
Do you take music requests?
Yes we do, get the form from the DJ and note down as many as you like (unless they are completely rubbish of course ;).)
Do you discounted entry for groups and societies?
Please contact us and we can discuss.